A referral from a medical practitioner will assist the claims process. Before we can invoice the insurer, clients will need to provide the following information:
- Claim number
- Name of insurer
- Address of insurer (ACT or NSW)
- Contact phone numbers for the insurer
- Claims officer name and direct phone number
- Letter from the insurer stating that liability has been accepted
If you do not provide the above information, you will be required to pay for your treatment at private rates.